Help Center

Click "Sign Up" and choose "I'm a Homeowner." Complete the 4-step onboarding where you'll add your property info, address, learn about our vetting process, and set communication preferences.

Go to "Find a Pro" or "Book a Service" from your dashboard. Select a category, answer a few questions about your project, pick a date and time, then choose from matched providers. For Tier 1 services you can book instantly; for Tier 2, you'll receive and compare quotes.

Yes! During the booking wizard, you can select multiple task types within a category. Each will be bundled into your service request.

Your property type, approximate square footage, address, and the service details. Most of this auto-fills from your profile after onboarding.

Your money is payment-protected by Stripe until you approve the work. The pro is paid when you approve the completed work, or automatically once the review window passes — so review the work promptly. This protects both parties.

We accept all major credit and debit cards through Stripe. Your card is authorized when you book or accept a quote (on a project, when each stage is ready to start), not charged. It is charged when you approve the work, or automatically when the review window ends.

If work hasn't started, you can cancel for a full refund. If there's a dispute about quality, our complaint resolution team reviews the case and can issue partial or full refunds.

Pros set their own rates — flat, hourly, or per-unit — and you always see the full price before you book. For instant bookings you pay the pro's price with no added booking fee. For quoted work, the quote you approve is the full price — no surprises at checkout.

For larger Tier 3 projects, work is broken into milestones. You approve and release payment for each phase as it's completed, or the pro is paid automatically at the end of the phase's review window, so you stay in control throughout.

Use Messages in the Home Harbor app. All communication is logged in Home Harbor for your protection, and you never need to share your phone number.

Pros on Home Harbor are expected to respond within 24 hours. Premium and Verified providers typically respond much faster. Response time is tracked and affects their Home Harbor standing.

Home Harbor keeps the conversation in the app: message your pro from the booking and you will get push notifications when they reply. We don't offer phone calls or text messages, so you never need to share a personal number.

A provider can run a federal and state background check through Checkr and verify their business license; whether they have done either is shown on their profile, so you decide. They can also buy per-job Thimble cover for a booking. We track performance, ratings, and completion rates for everyone.

Report it immediately through the safety reporting feature on any booking. Our trust & safety team reviews all reports within 24 hours and takes appropriate action.

Your address is encrypted and only shared with pros you've booked. You talk to pros through in-app messaging, so your phone number stays with you. We never sell your data to third parties.

Go to the booking in question, click "Report an Issue," and describe the problem. Our complaint resolution team will review the case, contact both parties, and work toward a resolution.

While our team investigates, a single job's payment is not released to the pro; on a project, each stage is paid on its own review. We review messages, photos, and any documentation.

Reviews are available after a booking is marked as completed. If a dispute is ongoing, the review option appears after resolution.

After a booking is completed, you can rate your pro on overall quality plus sub-categories like communication, punctuality, and value. Reviews are public and help other homeowners make informed decisions.

Reviews cannot be edited after submission to maintain integrity, but you can contact support if you believe a correction is needed.

Yes — only homeowners who completed a booking with that provider can leave a review. No fake or incentivized reviews.